Preface: Workplace Undercover is a recurring segment of this blog, featuring a workplace scenario and a response by a guest consultant. This scenario was written by Carole Marmell. Jennifer Joyce, cofounder of LeadershipSmarts responds. This is the third of a three-part segment.
Part III – Support for Bank’s Feedback System
In Part I of this Workplace UnderCover scenario, Molly, a bank employee, received harsh criticism instead of the supportive feedback she had expected during her yearly performance appraisal. In Part II, Jennifer Joyce, a leadership development coach and consultant, described three steps that Molly might take. In this segment, Jennifer discusses the bank’s role in supporting Molly and her supervisor in giving and receiving more effective feedback.