What happens when someone hasn’t developed good listening skills? Here are some typical conversations that create stress at work and home:
Example 1: Manuel sits down with Chris, one of his direct reports, to describe a new assignment. As he explains, the nature of the job requires that Chris weighs the quality of the project against the ultimate goal of meeting costs and timelines. When he finishes the explanation, he asks Chris if he is prepared to take on the assignment.
- Chris: Sure, I’m ready. I just don’t understand exactly what you are asking me to do.
- Manuel: What part of it don’t you understand?
- Chris: Well, actually, I don’t understand what you are saying about costs, time, and budget. Would you please explain it again?
- Manuel: [Sigh!]