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In Part 1 of this series, we talked about the chronic stress experienced by many people in today’s organizations. Much of that stress may be accounted for by tremendous workloads and pressures to produce in today’s organizations.
In Part 2, we talked about one organization, Zappos, an online shoe store, whose CEO seeks to reverse that trend by focusing on employee happiness. In his business model, happy employees provide better service and better service brings and keeps customers.
In the previous blog entry, I asked, is it is feasible for organizations to pay attention to their employees’ happiness and still produce results considering the tremendous pressures most organizations are under to show growth and cost savings in this economic climate.
Tony Hsieh, CEO of Zappos, an online shoe store, says he wouldn’t have it any other way. I have long been a fan of Zappos, ordering most of my shoes from them for several years now.
A recurring conversation among my friends and clients is the staggering amount of work hours that people are now putting into their jobs. I talk with people who arrive at work by 6 or 6:30 a.m. and leave by 7 or 8 that evening. Add challenging workplace dynamics to the equation and they feel burned out at home and at work.
Yet with all this economic uncertainty, most are grateful to even have jobs. Their overwork is an undiscussable they wouldn’t dream of surfacing.
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