Extensive sources were used in the research and development of
the book, Reframing Change: How to Deal with Workplace
Dynamics, Influence Others, and Bring People Together to Initiate Positive Change.

They are organized by these skill areas:

* Testing Assumptions

* Clearing Emotions

* Building Effective Relationships

* Bridging Differences

* Conscious Use of Self

* Initiating Workplace Change


Testing Assumptions

Nelson, D. W., & Baumgartner, R. (2004). Cross-cultural misunderstandings reduce empathic responding. Journal of Applied Social Psychology, 34(2), 391–401.

Newman, L. S., Duff, K. J., & Baumeister, R. F. (1997). A new look at defensive projection: Thought suppression, accessibility, and biased person perception. Journal of Personality and Social Psychology, 72(5), 980–1001.

Rock, D., & Schwartz, J. (2006). The neuroscience of leadership. strategy+business, Summer, 72–81.

Schwartz, J. M., & Begley, S. (2002). The mind & the brain: Neuroplasticity and the power of mental force. New York: HarperCollins.

Senge, P. M. (1990). The fifth discipline. New York: Currency Doubleday.

Steiner, C. M. (1974). Scripts people live. New York: Grove Press.

Vescio, T. K., Sechrist, G. B., & Paolucci, M. P. (2003). Perspective taking and prejudice reduction: The mediational role of empathy arousal and situational attributions. European Journal of Social Psychology, 33(4), 455–472.

Clearing Emotions


Ashby, F. G., Isen, A. M., & Turken, A. U. (1999). A neuropsychological theory of positive affect and its influence on cognition. Psychological Review, 106(3), 529–550.

Baer, R. A. (2003). Mindfulness training as a clinical intervention: A conceptual and empirical review. Clinical Psychology: Science and Practice, 10(2), 125–143.

Barrett, L. F., Gross, J., Christensen, T. C., & Benvenuto, M. (2001). Knowing what you’re feeling and knowing what to do about it: Mapping the relation between emotion differentiation and emotion regulation. Cognition and Emotion, 15(6), 713–724.

Butler, E. A., Egloff, B., Wilhelm, F. H., Smith, N. C., Erickson, E. A., & Gross, J. J. (2003). The social consequences of expressive suppression. Emotion, 3(1), 48–67.

Butler, E. A., Lee, T. L, & Gross, J. J. (2007). Emotion regulation and culture: Are the social consequences of emotion suppression culture-specific? Emotion, 7(1), 30–48.

Dwoskin, H. (2003). The Sedona method. Sedona, AZ: Sedona Press.

Emmons, R. A., & McCullough, M. E. (2003). Counting blessings versus burdens: An experimental investigation of gratitude and subjective well-being in daily life. Journal of Personality and Social Psychology, 84(2), 377–389.

Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218–226.

Fredrickson, B. L. (2000). Cultivating positive emotions to optimize health and well-being. Prevention & Treatment, 3(1), ArtlD 1.

Fredrickson, B. L., & Losada, M. F. (2005). Positive affect and the complex dynamics of human flourishing. American Psychologist, 60(7), 678–686.

Fredrickson, B. L., Mancuso, R. A., Branigan, C., & Tugade, M. M. (2000). The undoing effect of positive emotions. Motivation and Emotion, 24(4), 237–259.

Gross, J. J., & Levenson, R. W. (1997). Hiding feelings: The acute effects of inhibiting negative and positive emotion. Journal of Abnormal Psychology, 106(1), 95–103.

Isen, A. M. (2001). An influence of positive affect on decision making in complex situations: Theoretical issues with practical implications. Journal of Consumer Psychology, 11(2), 75–85.

Kemper, T. D. (1987). How many emotions are there? Wedding the social and autonomic components. American Journal of Sociology, 93(2), 263–289.

Lenzen, M. (2005). Feeling our emotions [An interview with noted neurologist Antonio R. Damasio]. Scientific American Mind, 16(1), 14-15.

Pennebaker, J. W., & Seagal, J. D. (1999). Forming a story: The health benefits of narrative. Journal of Clinical Psychology, 55(10), 1243–1254.

Philippot, P., Baeyens, C., Douilliez, C., & Francart, B. (2004). Cognitive regulation of emotion: Application to clinical disorders. In P. Philippot & R. S. Feldman (Eds.), The regulation of emotion (pp. 71–97). Mahwah, NJ: Lawrence Erlbaum Associates.

Plutchik, R. (2001). The nature of emotions. American Scientist, 89(4), 344–350.

Tugade, M. M., & Fredrickson, B. L. (2004). Resilient individuals use positive emotions to bounce back from negative emotional experiences. Journal of Personality and Social Psychology, 86(2), 320–333.

Turner, J. H. (1999). Toward a general sociological theory of emotions. Journal for the Theory of Social Behaviour, 29, 133–161.

Building Effective Relationships


Covey, S. R. (1989). The seven habits of highly effective people. New York: Simon and Schuster.

Goleman, D. (2006). Social intelligence: The new science of human relationships. New York: Bantam Books.

Harber, K. D. (1998). Feedback to minorities: Evidence of a positive bias. Journal of Personality and Social Psychology, 74(3), 622–628.

Hogan, J., Hogan, R., Riggio, R. E., Murphy, S. E., & Pirozzolo, F. J. (2002). Leadership and sociopolitical intelligence. In R. E. Riggio, S. E. Murphy, & F. J. Pirozzola (Eds.), Multiple intelligences and leadership (pp. 75–88). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.

Ilgen, D. R., & Davis, C. (2000). Bearing bad news: Reactions to negative performance feedback. Applied Psychology, 49(3), 550–565.

Kim, P. H., Diekmann, K. A., & Tenbrunsel, A. E. (2003). Flattery may get you somewhere: The strategic implications of providing positive vs. negative feedback about ability vs. ethicality in negotiation. Organizational Behavior and Human Decision Processes, 90, 225–243.

Jaques, E. (1992). Managerial accountability. Journal for Quality & Participation, 15(2), 40–44.

Roberts, L. M., Spreitzer, G. M., Dutton, J. E., Quinn, R. E,. Heaphy, E., & Barker, B. (2005). How to play to your strengths. Harvard Business Review, 83(1), 74–80.

Tsui, A. S., Ashford, S. J., St. Clair, L., & Xin, K. R. (1995). Dealing with discrepant expectations: Response strategies and managerial effectiveness. Academy of Management Journal, 38(6), 1515–1543.

Bridging Differences

Bacharach, S. B, Bamberger, P. A., & Vashdi, D. (2005). Diversity and homophily at work: Supportive relations among white and African-American peers. Academy of Management Journal, 48(4), 619–644.

Beagan, B. (2001). Micro inequities and everyday inequalities: “Race,” gender, sexuality and class in medical school. Canadian Journal of Sociology, 26(4), 583–610.

Bennett, M. J. (1986). A developmental approach to training for intercultural sensitivity. International Journal of Intercultural Relations, 10, 179–196.

Blair, I. V. (2002). The malleability of automatic stereotypes and prejudice. Personality and Social Psychology Review, 6(3), 242–261.

Bowen, F., & Blackmon, K. (2003). Spirals of silence: The dynamic effects of diversity on organizational voice. Journal of Management Studies, 40(6), 1393–1417.

Capek, M.E.S., & Mead, M. (2006). Effective philanthropy: Organizational success through deep diversity and gender equality. Cambridge, MA: MIT Press.

Carvallo, M., & Pelham, B. W. (2006). When fiends become friends: The need to belong and perceptions of personal and group discrimination. Journal of Personality and Social Psychology, 90(1), 94–108.

Cox, T., Jr. (1993). Cultural diversity in organizations: Theory, research & practice. San Francisco: Berrett-Koehler.

Cox, T. H., Label, S. A., & McLeod, P. L. (1991). Effects of ethnic group cultural differences on cooperative and competitive behavior on a group task. Academy of Management Journal, 34(4), 827–847.

Czopp, A. M., Monteith, M. J., & Mark, A. Y. (2006). Standing up for a change: Reducing bias through interpersonal confrontation. Journal of Personality and Social Psychology, 90(5), 784–803.

Czopp, A. M., & Monteith, M. J. (2003). Confronting prejudice (literally): Reactions to confrontations of racial and gender bias. Personality and Social Psychology Bulletin, 29(4), 532–544.

Davidson, M., & Friedman, R. A. (1998). When excuses don’t work: The persistent injustice effect among black managers. Administrative Science Quarterly, 43(1), 154–183.

Devine, P. G. (1996). Breaking the prejudice habit. Psychological Science Agenda, 9, 10–11.

Dixon, T. L., & Maddox, K. B. (2005). Skin tone, crime news, and social reality judgments: Priming the stereotype of the dark and dangerous black criminal. Journal of Applied Social Psychology, 35(8), 1555–1570.

Ely, R. J., & Thomas, D. A. (2001). Cultural diversity at work: The effects of diversity perspectives on work group processes and outcomes. Administrative Science Quarterly, 46(2), 229–273.

Fournier, M. A., Moskowitz, D. S., & Zuroff, D. C. (2002). Social rank strategies in hierarchical relationships. Journal of Personality and Social Psychology, 83(2), 425-433.

Jost, J. T., Banaji, M. R., & Nosak, B. A. (2004). A decade of system justification theory: Accumulated evidence of conscious and unconscious bolstering of the status quo. Political Psychology, 25(6), 881–919.

Jost, J. T., Pelham, B. W., Sheldon, O., & Sullivan, B. N. (2003). Social inequality and the reduction of ideological dissonance on behalf of the system: Evidence of enhanced system justification among the disadvantaged. European Journal of Social Psychology, 33(1), 13–36.

Kaiser, C. R., & Major, B. (2006). A social psychological perspective on perceiving and reporting discrimination. Law & Social Inquiry, 31(4), 801–830.

Keltner, D., Gruenfeld, D. H., & Anderson, C. (2003). Power, approach, and inhibition. Psychological Review, 110(2), 265–284.

Kochan, T., Bezrukova, K., Ely, R., Jackson, S., Joshi, A., Jehn, K., et al. (2003). The effects of diversity on business performance: Report of the diversity research network. Human Resource Management, 42(1), 3–21.

Lücken, M., & Simon, B. (2005). Cognitive and affective experiences of minority and majority members: The role of group size, status, and power. Journal of Experimental Social Psychology, 41, 396–413.

Monteith, M. J., & Voils, C. J. (2001). Exerting control over prejudiced responses. In G. B. Moskowitz (Ed.), Cognitive social psychology: The Princeton Symposium on the legacy and future of social cognition (pp. 375–388), Mahwah, NJ: Lawrence Erlbaum Associates.

Park, B., & Judd, C. M. (2005). Rethinking the link between categorization and prejudice within the social cognition perspective. Personality and Social Psychology Review, 9(2), 108–130.

Richeson, J. A., & Nussbaum, R. J. (2004). The impact of multiculturalism versus color-blindness on racial bias. Journal of Experimental Social Psychology, 40(3), 417–423.

Vorauer, J. D., & Turpie, C. A. (2004). Disruptive effects of vigilance on dominant group members’ treatment of outgroup members: Choking versus shining under pressure. Journal of Personality and Social Psychology, 87(3), 384–399.

Conscious Use Of Self

Arbinger Institute. (2000). Leadership and self-deception: Getting out of the box (1st ed.). San Francisco: Berrett-Koehler.

Brown, C. B. (2007). I thought it was just me: Women reclaiming power and courage in a culture of shame. New York: Gotham.

Neuman, K. M., & Friedman, B. D. (1997). Process recordings: Fine-tuning an old instrument. Journal of Social Work Education, 33(2), 237-244.

Stone, D., Patton, B., & Heen, S. (1999). Difficult conversations: How to discuss what matters most. New York: Penguin Books.

Initiating Workplace Change

Brager, G. A., & Jorrin, V. (1969). Bargaining: A method in community change. Social Work, 14(4), 73–83.

Brehm, S., & Brehm, J. W. (1981). Psychological reactance: A theory of freedom and control. New York: Academic Press.

Marion, R., & Uhl-Bien, M. (2001). Leadership in complex organizations. Leadership Quarterly, 12, 389-418.

Maurer, R. (1996). Beyond the wall of resistance: Unconventional strategies that build support for change. Austin, TX: Bard Press.

Pascale, R. T., & Sternin, J. (2005). Your company’s secret change agents. Harvard Business Review, 83(5), 72–81.

Rogers, E. M. (2003). Diffusion of innovation. New York: The Free Press.

Schaefer, M. (1974). Concepts of general systems theory applied to administration. In M. Schaefer (Ed.), Administration of environmental health programmes: A systems view (pp. 33–59). Geneva: World Health Organization.

Senge, P. M., Kleiner, A., Roberts, C., Ross, R. B., Roth, G., & Smith, B. J. (1999). The dance of change. New York: Currency Doubleday.

Senge, P. M., Roberts, C., Ross, R. B., Smith, B. J., & Kleiner, A. (1994). The fifth discipline fieldbook. New York: Doubleday.

Tweedie, I. (2001). Using health education theories to explain behavior change: A cross-country analysis. The International Quarterly of Community Health Education, 20(4), 323–345.

Wheatley, M. (1996). Natural change: An interview with Margaret Wheatley. In R. Maurer (Ed.), Beyond the wall of resistance: Unconventional strategies that build support for change (pp.50–51). Austin, TX: Bard Press.

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