What peers and other reviewers say about Reframing Change: How to Deal with Workplace dynamics, Influence Others, and Bring People Together to Initiate Positive Change.

* Peer reviews

* Amazon.com reviews

* Blog reviews



Peer Reviews

Art Kleiner

“Brings to life problems many people have in organizations”

This is a well-written, very engaging story that brings to life the problems that many people have on the ground in large companies and organizations: How to work with difficult bosses, how to deal directly with “undiscussable” issues, including those around diversity, and how to build one’s own ability to reach valuable but distant goals. It’s all the seemingly esoteric stuff of organizational learning brought to life and down to earth. A graduate or undergraduate class in management would find this kind of book extremely helpful, and so would a lot of up-and-coming managers.

Editor-in-chief, strategy+business
Author, The Age of Heretics and Who Really Matters
Editorial Director, Fifth Discipline Fieldbook series

“A ‘must’ book for anyone interested in change”

I am very impressed with this book. I tend to be quite jaundiced about “self-help” books as being superficial and simplistic. This one is not! Not only is it based on valid social science research, but the recommendations are very sophisticated, yet quite practical. There are few books that have been able to bring this off, but Latting and Ramsey have done that. This is a “must” book for anybody interested in personal and social change.

Eugene O’Kelly II Senior Lecturer in Leadership,
Graduate School of Business, Standford University
Co-author, Influence Without Authority and Power Up: Transforming Organizations Through Shared Leadership

“I found myself feeling right in the center of the action!”

Joan V. Gallos

The authors are onto something very important – that change must begin with us, not our plans to change others. That in itself is an important message to get out. But the way in which they convey the message is even more impressive. The book’s tone is clear, direct, warm and inviting. The case examples are great and ring of realism. Like watching a good play, I found myself feeling right in the center of the action! Both the content and tone invite the reader in and help facilitate an openness to learning that is refreshing and essential for the topic. No blame here for the less than enlightened, forced humor, or cute metaphors – as you tend to find in lots of self-help oriented books these days. Instead, the advice is well-grounded, wise, and easy to use.

Co-author, Teaching Diversity
Co-editor, Organization Development
Editor,Business Leadership

“This book will make a difference”

Howard Karger

This manuscript is extremely well-written and overflowing with both wisdom and great information. It is truly a fount of knowledge. The style is accessible for a wide range of readers and nicely blends the academic with the self-help. I like the grounding of the advice/perceptions in solid social science research, something which separates this manuscript from other books that deal with a similar subject. The voice of the book is an engaging hybrid between conversation, scholarship, self-help and a textbook. It is not a ponderous read which nowadays is a positive quality – if not a requirement – for any book. This book will make a difference.

Head, School of Social Work and Applied Human Sciences,
University of Queensland
Author, Shortchanged

“Prepare to be engaged in your own self-discovery”

Mark Hays

This is a book that touches both my heart and my mind. I see reflected in the pages a deep understanding of the paradox that we live. We desire change while at the same time we often contribute to creating (or keeping in place) that which we are trying to change. In this work, you will find two passionate educators who bring a framework and models to find your way through the paradox.

There is research, there is practicality, and there is help and support for how to work effectively and with spirit. Prepare to be challenged in your traditional view of where accountabilities lie for change. And prepare to be engaged in your own self-discovery in a way that will broaden your opportunities and your power. I will share this book with my bosses, co-workers, and those who report to me. I will share it with my friends, my family, and those who seek my counsel. And I will share it with those who have hope and those who are in pain.

Director of Talent Management,
Spectra Energy

“Contains much wisdom and practical advice”

Maconda B. O’Connor, PhD, LMSW-ACP

It has been my pleasure to support the research and practice undergirding Reframing Change over the last decade. I have done so because I believe in the potential of this work to make a significant difference – in individual lives and careers, in organizations, and in the larger community. The book contains much wisdom and practical advice for readers, and will help them deal more effectively with workplace dynamics, improve their interpersonal relationships, achieve positive change, and create diverse workplaces where everyone can flourish. The book has the potential to help leaders improve the effectiveness and quality of life for all within their organizations – executives, managers, employees, and clients.

Lifetime Trustee, The Brown Foundation, Inc.

Excerpts on Customer Reviewson Amazon.com


“The influential business book of 2009”

Citizen John (Washington, D.C.)

Reframing Change helped me be more successful at work. I discovered a few things about myself by using the principles in this book….Be warned that the conscious use of self requires self-examination. Nobody can simply get others to follow them without making a habit of these skills taught and supported by scientific research. I, for one, am on board.

“A guide for effective change”

John Chancellor (New Orleans)

Reframing Change gives us a better way to approach the task of effecting change. The authors, Jean Latting and Jean Ramsey, provide a very different and well thought out approach….

This book is great for coaches/counselors/therapists. It is also a great guide for anyone managing people….I believe you will need to revisit the concepts often until you have fully integrated them into your life.

If you want to be a real agent for change, then you would do well to start with this as your guide.

Mentor coach, Teach the Soul

“From one student of leadership to another”

David Cox (Jonesboro, Arkansas)
Reframing Change is a very enjoyable book. It offers concrete skills for those in the workplace without formal authority. The reader can easily see connections to the thinking of Chris Argyris, Daniel Goleman, Meg Wheatley, and Peter Senge….

I read a lot of leadership literature and Reframing Change was well worth my time and energy. I recommend it to other students of leadership and organization development.

“Every leader and manager can benefit from reading”

Tom Marcoux (San Francisco, California)

This outstanding book will help you influence team members with greater ease and success.

Author, Be Heard and Be Trusted

“Be the change you want to see”

Dave Kinnear (Lake Forest, California)

Latting and Ramsey give us a tested framework for initiating change and they take away the excuse that someone else or some external force has to be responsible for effecting that change. As we all suspect but are reluctant to admit, change begins with us. The good news is that Reframing Change documents that it is possible to change even the most ingrained habits. We can do that if we’re willing to challenge our beliefs and align with our own values.

Latting and Ramsey have put together a compelling argument for improving our active listening skills and challenging, always challenging, our assumptions about why people do the things they do in response to their work environment.

I highly recommend this book to anyone who works with other people – and I’m guessing that’s just about all of us!

“A must-read for leaders”

Susan L. Colantuono

I look for books that go below the surface and beyond conventional wisdom. Reframing Change meets all my criteria for a great book for business leaders….The chapter on Bridging Differences is one of the best I’ve read in 30+ years of working on issues of gender and race in organizations. I wish it were required reading for everyone in positions of authority.

Reframing Change is a book to be bought, read, savored, re-read, consulted when you run into an interpersonal or team issue and recommended to others.

CEO, Leading Women

“Taking organizational communication to the next level”

Susan R. Meyer (New York, New York)

As a coach and a consultant, helping individuals and organizations successfully negotiate changes, large and small, is an integral part of my work, so I’m always delighted to find useful tools. Reframing Change goes to the head of my short list of books that make it easier to negotiate the white water of change….

There’s a quote attributed to Rumi that comes to mind here: “Beyond ideas of wrongdoing and rightdoing is a field. I’ll meet you there.” I think that Latting and Ramsey do an excellent job of getting us to that field.

Life Coach

“Activating potential leadership capabilities”

Laurens van den Muyzenberg (Vallauris, France)

I have studied and used some of these theories in the original books and found the explanations in this book more lucid and practical.

A special feature of this book is how to turn the theoretical advantage of cultural diversity into real strength. Another strong point is pointing out that many change programs fail because the purpose is to change behavior where that is impossible without also making changes to the organizational system….This book is of equal interest to rebels with good intentions and managers that want to succeed in making changes that succeed.

Co-author, The Leader’s Way: The Art of Making the Right Decisions in Our Careers, Our Companies, and the World at Large (with His Holiness The Dalai Lama)

“A book of substance”

Michael Gooch (Texas, USA)

Unlike many modern management books which have been dumbed-down in the hopes of attracting more readers, this book stays “old school” in the vein of In Search of Excellence: Lessons from America’s Best-Run Companies and Good to Great: Why Some Companies Make the Leap… and Others Don’t. Finally a relevant and authoritative managerial book without (gulp) cartoons and kiddies’ drawings….

Of value to all levels of management….Simply put, following the road map in this tome could very well mean the difference between success and failure – both personally and professionally.

Author of Wingtips with Spurs

“Reframing respect”

Gian Fiero (Hollywood, California)

For those of you who are tempted to pass this book off as another “self-help” publication that’s born of someone’s personal philosophies and ideas, you will appreciate the meticulous research that the authors uncovered and used as the basis of their principles for reframing change in the workplace, and in our lives. Once you read it, you will be sure to have more respect for others and a greater wealth of options to consider in choosing the most positive, and advantageous course of action to take in any office interaction.

Educator, Speaker, and Consultant

“How to reframe change”

Elisa Robyn (Colorado)

I read a great number of leadership and organizational change books, so I thought this would be one more of the same. I am happy to report that this is a step above many of the books that I have read….I highly recommend this book to anyone needing to clarify relationships within their corporation or institution. It is an excellent book for a class in organizational change and leadership.

Author, Pirate Wisdom

“A great learning tool for managers and leaders”

Robert Selden

For once, a book does what it says on the cover.

This is a great book about change. For those who have read many change books, the majority are developed around a model or framework where the emphasis is on changing the other party. Latting and Ramsey start from the precept that any change must first start with oneself and the need to look inwardly to better identify things that may affect one’s influence of others.

The book is well written, well structured and the content will provide even the experienced student of change with more valuable information and tools to use. Highly recommended for anyone who needs to work collaboratively with others – and isn’t that all of us?

Author, What to Do When You Become the Boss: How New Managers Become Successful Managers

“Catapults the reader to a higher level of understanding”

K. H. “Skip” Wilson (Magee, MS)

As a facilitator in a culture-changing diversity initiative 15 years ago, I have first-hand experience in leading groups through the tough discussions the authors present in the chapter on bridging differences. I wish I’d have had this book way back then; it would have made my role more effective, and a lot easier, too!

Human dynamics challenge each of us to be the best that we can be in all interactions. This book catapults the reader to a higher level of understanding, and provides the tools necessary to put that understanding to use in building emotional intelligence. Thanks, Jean and Jean, for a great resource!

Certified Professional Coach

Excerpts from Blog

“Cutting-edge stuff”

Dan Erwin

December 16, 2009 – The early chapters are especially useful at getting at those personal behaviors that often result in relationship barriers. I’ve found the first couple chapters to be especially readable, practical and well-focused on the workplace. It’s also got the cutting-edge stuff you won’t find anyplace else.

December 17, 2009 – Here are five terrific questions that will force me to rethink my conclusions….They’re five questions that help me deal with my own creation of relationship barriers:

1. What if the other person is right?

2. What if I didn’t perceive things correctly?

3. What if there are cultural differences affecting this situation that I

don’t know about?

4. What if my strong emotional reactions are keeping me from seeing

other possibilities?

5. Is there another explanation for the problem?

Embedded in our personal practice, these questions become a very healthy tool.

“People don’t like being changed”

Dave Kinnear

December 23, 2009 – Have you identified the topics that are “off limits” in your organization? It’s highly unlikely that you are without them. In their recent book, Reframing Change, Latting and Ramsey talk about how resistance to change is not because people don’t like change. It’s because people don’t like being changed. People may have reasons for not wanting to support a particular initiative that are not at all clear to project leaders….What is important is to make sure the culture we create allows for safely uncovering and discussing these issues.

“A book to be read, savored, re-read, consulted”

Susan Colantuono

Books We Recommend – If you’re looking for a substantive book that will help you enhance your ability to engage the greatness in others and strengthen your personal greatness, Reframing Change is the book for you….Jean Kantambu Latting and V. Jean Ramsey show us how to look in the mirror at the role we play in difficult situations, reframe what’s going on and with compassion and respect take constructive action. This is a book for all levels from individual contributor to senior executive.

“Look inwardly”

Robert Selden

February 14, 2010 If you are interested in influencing others (and who isn’t?) then the latest book on change is a “must read.”

This is a great book about change. For those who have read many change books, the majority are developed around a model or framework where the emphasis is on changing the other party. Latting and Ramsey start from the precept that any change must first start with oneself and the need to look inwardly to better identify things that may affect one’s influence of others.

Have you:

If you have a story to tell about application of the concepts and skills, go to Share Your Story and tell us about it. We’d love to share it with others.


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